Return and Refunds Policy

 

Last Updated: June 2026

At ShippingContainersNJ.com, we are committed to providing quality products, transparent service, and customer satisfaction. This Return, Refund & Cancellation Policy outlines the procedures and conditions governing order cancellations, returns, refunds, damaged goods, and dispute resolution.

By purchasing products through ShippingContainersNJ.com, you agree to the terms outlined below.

1. Order Acceptance & Contract Formation

An order is considered accepted once ShippingContainersNJ.com issues a written order confirmation and payment has been received or approved.

Orders involving:

  • Inventory Allocation

  • Freight Scheduling

  • Container Modifications

  • Custom Fabrication

  • Special-Order Products

may immediately incur administrative, production, and transportation costs.

For payment information, please review our Payment Policy.

2. Order Cancellations Before Shipment

Customers may request cancellation of an order before the product has been dispatched.

However, cancellation requests may be subject to deductions if any of the following have occurred:

  • Freight services have been scheduled

  • Inventory has been reserved

  • Materials have been ordered

  • Custom fabrication has started

  • Third-party costs have been incurred

Approved refunds may be reduced by reasonable administrative, processing, freight, or production expenses.

Custom Orders

Custom-built, modified, or made-to-order containers cannot be cancelled once production or modification work has begun.

For custom container information, visit our Available Containers page.

3. Orders Already in Transit

Once a container has:

  • Been dispatched

  • Been released to a freight carrier

  • Been loaded for transportation

The order can no longer be cancelled.

Customers wishing to return a product after shipment must:

  1. Accept delivery.

  2. Inspect the container.

  3. Submit a return request within the return period described below.

Refusing delivery does not automatically qualify as a cancellation and may result in transportation, handling, storage, and return freight charges.

4. 30-Day Return Window

Eligible containers may be returned within 30 calendar days of delivery.

To qualify for a return, the container must:

  • Remain in substantially the same condition as delivered

  • Not be altered, modified, repainted, or damaged

  • Be empty and accessible for pickup

  • Include proof of purchase

  • Receive written return authorization from ShippingContainersNJ.com

Returns requested after the 30-day period may not be eligible for refund consideration.

5. Non-Returnable Products

The following products are generally non-returnable unless they arrive damaged or materially different from the product ordered:

  • Modified Containers

  • Custom-Built Containers

  • Fabricated Units

  • Special-Order Products

  • Containers Built to Customer Specifications

  • As-Is Containers

  • Products Altered After Delivery

Deposits paid for customized or modified containers become non-refundable once fabrication or modification work begins.

6. How to Request a Return

To request a return, please contact our support team and provide:

  • Order Number

  • Delivery Date

  • Description of the Issue

  • Photos or Videos (if applicable)

Contact Information

Email: info@shippingcontainersnj.com

Website: https://shippingcontainersnj.com/contact-us/

All returns must receive written authorization before pickup or transportation is arranged.

Unauthorized returns may be refused.

7. Return Shipping & Transportation Costs

Because shipping containers require specialized transportation equipment, customers are generally responsible for return transportation costs unless the return results from our error.

Return-related expenses may include:

  • Return Freight Charges

  • Transportation Fees

  • Storage Costs

  • Handling Fees

  • Redelivery Charges

Original delivery charges are non-refundable unless otherwise required by law.

For delivery information, please review our Shipping Policy.

8. Damaged, Defective, or Incorrect Deliveries

Customers should inspect containers immediately upon delivery.

Any damage, defects, or discrepancies must be reported within 7 calendar days of delivery.

Please provide:

  • Order Number

  • Delivery Date

  • Description of the Issue

  • Clear Photographs or Videos

After review, ShippingContainersNJ.com may, at its discretion:

  • Repair the Product

  • Replace the Product

  • Issue Store Credit

  • Provide a Partial Refund

  • Provide a Full Refund

Failure to report issues within the stated timeframe may affect eligibility for replacement or refund.

9. Refund Processing

Once a return is approved:

  1. The container must be returned and inspected.

  2. Refund eligibility will be reviewed.

  3. Approved refunds are typically processed within 14–21 business days.

Refunds are generally issued using the original payment method whenever possible.

Processing times may vary depending on your financial institution.

10. Condition of Returned Products

Customers are responsible for maintaining containers in reasonable condition while in their possession.

Returns showing any of the following may be denied or adjusted:

  • Structural Damage

  • Excessive Wear

  • Unauthorized Modifications

  • Missing Components

  • Negligence or Misuse

ShippingContainersNJ.com reserves the right to deduct reasonable repair, refurbishment, or restocking costs from approved refunds.

11. Refused Deliveries

If a customer refuses delivery without a verified product-related issue, the following costs may be deducted from any eligible refund:

  • Round-Trip Freight Charges

  • Storage Fees

  • Administrative Costs

  • Transportation Expenses

  • Handling Charges

Customers are encouraged to review all product specifications and delivery requirements before ordering.

Visit our Buyer’s Guide for additional information.

12. Warranty Information

Where applicable, product warranties are provided according to the specific container purchased.

Warranty coverage varies by product type and condition.

Customers should review product listings carefully or contact our team for warranty details before purchasing.

13. Legal Compliance

This policy is governed by applicable United States federal laws and the laws of the state where the transaction occurs.

ShippingContainersNJ.com reserves the right to modify this policy at any time without prior notice.

The most current version will always be available on this page.

For information regarding consumer protection rights, customers may visit the official Federal Trade Commission (FTC).

Helpful Resources

We encourage customers to review the following pages:

Contact Us

If you have questions regarding returns, refunds, cancellations, warranty claims, or order issues, our team is here to help.

ShippingContainersNJ.com

Email: info@shippingcontainersnj.com

Website: https://shippingcontainersnj.com/contact-us/

Our Commitment

At ShippingContainersNJ.com, we are committed to resolving customer concerns fairly, professionally, and transparently while providing quality products and dependable customer service.

Quality Containers. Honest Service. Nationwide Delivery.